Refund Policy

Plush Warm Hug Return & Refund Policy

Order Cancellation

You may cancel your order within 48 hours of purchase. Refunds will be processed to your original payment method within 3-5 business days.

Return Policy

· 30-Day Satisfaction Guarantee (from delivery date)

· Return Conditions:
  ✓ Item must be unused and in original condition
  ✓ Original packaging and all accessories included
  ✓ Proof of purchase required (order number/receipt)

· Non-Returnable Items:
  ✓ Sale/discounted items
  ✓ Personal hygiene products (e.g., comfort blankets)

Return Process

1. Request Authorization: Email plushwarmhug@gmail.com

2. Ship Item Back:

   · Use trackable shipping (insurance recommended)

   · Customer covers return shipping costs

3. Inspection & Refund:

   · Quality check completed within 1-3 business days

   · Approved refunds issued to original payment method

Special Cases

 · Damaged/Missing Items: Partial refunds if damage isn't our fault

 · Late Returns: No returns accepted after 30 days

 · Gift Returns:
  ✓ Directly gifted → Store credit issued
  ✓ Ordered by giver → Refund to original payer

Exchanges

 · Only for defective/damaged items

 · Must contact us within 72 hours of delivery: plushwarmhug@gmail.com

Important Notes

 · Wrong Address: Double-check shipping info; changes may not be possible after dispatch

 · Lost Packages: Contact carrier directly if tracking shows delivered but not received

Our Promise
At Plush Warm Hug, we cherish every cuddle. While policies need structure, we'll always handle returns with the same warmth we stitch into our plushies. Questions?plushwarmhug@gmail.com