Refund Policy

Plush Warm Hug Return & Refund Policy

Order Cancellation

You may cancel your order within 48 hours of purchase. Refunds will be processed to your original payment method within 3-5 business days.

Return Policy

· 30-Day Satisfaction Guarantee (from delivery date)

· Return Conditions:
  ✓ Item must be unused and in original condition
  ✓ Original packaging and all accessories included
  ✓ Proof of purchase required (order number/receipt)

· Non-Returnable Items:
  ✓ Sale/discounted items
  ✓ Personal hygiene products (e.g., comfort blankets)

Return Process

1. Request Authorization: Email plushwarmhug@gmail.com

2. Ship Item Back:

   · Use trackable shipping (insurance recommended)

   · Customer covers return shipping costs

3. Inspection & Refund:

   · Quality check completed within 1-3 business days

   · Approved refunds issued to original payment method

Special Cases

 · Damaged/Missing Items: Partial refunds if damage isn't our fault

 · Late Returns: No returns accepted after 30 days

 · Gift Returns:
  ✓ Directly gifted → Store credit issued
  ✓ Ordered by giver → Refund to original payer

Exchanges

 · Only for defective/damaged items

 · Must contact us within 72 hours of delivery: plushwarmhug@gmail.com

Important Notes

 · Wrong Address: Double-check shipping info; changes may not be possible after dispatch

 · Lost Packages: Contact carrier directly if tracking shows delivered but not received

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Our Promise
At Plush Warm Hug, we cherish every cuddle. While policies need structure, we'll always handle returns with the same warmth we stitch into our plushies. Questions?plushwarmhug@gmail.com