Refund policy

Order Cancellation

You may cancel your order within 48 hours of purchase. Refunds will be processed to your original payment method within 3-5 business days.

Return Policy

· 30-Day Satisfaction Guarantee (from delivery date)

· Return Conditions:
  ✓ Item must be unused and in original condition
  ✓ Original packaging and all accessories included
  ✓ Proof of purchase required (order number/receipt)

· Non-Returnable Items:
  ✓ Sale/discounted items
  ✓ Personal hygiene products (e.g., comfort blankets)

Return Process

1. Request Authorization: Email plushwarmhug@gmail.com

2. Ship Item Back:

   · Use trackable shipping (insurance recommended)

   · Customer covers return shipping costs

3. Inspection & Refund:

   · Quality check completed within 1-3 business days

   · Approved refunds issued to original payment method